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Conditions of use

Terms and Conditions

When you book with Galaxy Coaching Ltd, we aim to provide a service that you are completely satisfied with. Below is a comprehensive list of our booking terms and conditions

If you have any questions about our Terms and Conditions, please call our Customer Services team on 02890 605605.

 

Definitions

Galaxy Coaching Ltd will be referred to as ‘Galaxy’.

Purchaser is the person making the booking which may or may not be the parent.

 

Booking

Bookings placed online will be confirmed by a booking email.  Payments made online and over the phone will be confirmed by an emailed payment confirmation.  We are unable to post any confirmations out.  Full payment constitutes acceptance of these booking terms and conditions. Please check the booking confirmation email carefully to ensure the dates, location and details are correct and as expected - please inform us as soon as possible with any discrepancies and at least 7 days before a course starts.

 

Payment

Galaxy accepts payment by credit card and debit card (except American Express). A booking is only confirmed once we’ve received full payment. All bookings must be paid in full prior to the commencement of that course.

Bookings that qualify for any promotional offers, need to be paid in full at the time of booking, by credit/debit card.

 

Cancellations

You can cancel a booking up to 7 days before the first date of your booking - we will provide a full refund. If cancellation is less than 7 days before the first date of the booking, any refund is at the discretion of the Galaxy Management, but may not be possible. Cancellations due to illness/ injury will be refunded if made up to 7 days prior to the start of the course. Changes or cancellations made on the day your child is due to attend cannot be refunded or moved to another date (unless otherwise agreed by Galaxy).

If you have booked multiple children or weeks you may have received an additional discount for this at the time of booking.  If you then cancel one or more of the children or weeks, you may no longer qualify for the additional discount - the price for the remaining booking will be adjusted to the normal booking rate at the time of cancellation.  

Due to unforeseen circumstances, we may have to cancel some dates but we will try to give as much notice as possible and offer alternative options if available, or refund all monies paid for the dates cancelled.

 

Changes to your booking

We know plans change, so you can change booking dates for free any time up to 7 days before the date you would like to change - as long as it’s within the same school holiday period (i.e. Easter) and there is availability. Changes made less than 7 days prior to the date you would like to change may not be possible. All changes to bookings can only be made over the phone and unfortunately, a phone message/ voicemail does not constitute confirmation of your requested date change. If you’ve booked a full week then we can only move the booking as a full week, not split across multiple weeks, unless you are happy to pay the extra cost to split a whole week into days.  Please call our Customer Services team on 02890 605605 to request date changes.

 

Insurance and Liability

All children under Galaxy care are covered by Public Liability Insurance up to £5million.

 

Galaxy Guarantee

We are so confident that children coming on our courses for the first time will have an amazing time that we offer our free Galaxy Guarantee.  We want children to leave our courses happy and inspired, but if your child is unhappy with an aspect of the delivery of our camp after their first day, let us know and we’ll do everything in our power to make sure the second day is great.  If it’s not, we’ll give you a full refund for the remaining days. 

 

Special Requirements

Every child on our courses has access to the same opportunities, although some children may have specific medical, physical or behavioural requirements that need to be taken into account prior to participating in activities. The needs of each child vary, so decisions on how best to include children into our programme, are made on a case-by-case basis. We request that parents of children with specific needs contact our Customer Services team on 02890 605605 to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made. Please note we cannot provide for children requiring personal care, including toiletting.

 

Illness and First Aid

It is the purchaser’s responsibility to inform Galaxy at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements, so that we can make provision for the child’s specific needs on our courses. If this information is not provided we reserve the right to exclude the child from some or all activities. 

If a child is deemed too ill by the Head Coach upon arrival to a course, we reserve the right to refuse participation on the course until the child has been symptom free for at least 24 hours. If a child requires medication, our staff can only administer medication if it is specifically prescribed for that child, by a health professional.

Appropriate First Aid will be administered to children in the event of an accident while under Galaxy’s care.  If the accident is more serious, we may need to call the emergency services and will immediately inform parents.  We have comprehensive procedures for major accidents that all staff are trained in.

 

Changes to Camp Availability

Information given on the website and in printed materials are correct at the time of publishing and printing.  We may need to change dates, location or activity options due to unforeseen circumstances (or adverse weather), but we will inform you as soon as possible.  Not every activity featured on our website or printed material is available at every location - please check location pages on the website for activities available at each location.

 

Photography and Video

On occasion, Galaxy may employ the services of a suitable and Access NI cleared photographer to take marketing pictures on camp. These photos or others taken by Galaxy staff may be used in our marketing materials including for brochures, flyers, website and occasionally our social media. For your child's protection, we will never include the names of children alongside photos. If you do not wish for your child to be in any marketing materials please let us know by contacting the Head Office – 02890 605605

 

Policies and Procedures

For our full policies and procedures document, please email our Customer Services team at info@galaxycoaching.co.uk

 

Child Exclusion

Galaxy reserves the right to exclude any child for any reason, including but not limited to inappropriate parent or child behaviour, illness, bullying and repeated late collection. For international children attending Galaxy, we require a reasonable level of spoken English to ensure children can understand safety and activity instructions - we reserve the right to exclude a child if their English comprehension is such that it may affect the safety of the child or other children on courses. Refunds will not be offered for remaining days when a child is excluded.  No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result. 

 

Feedback

We want to give your children the most amazing  experience possible, and give you peace of mind that you have chosen the best activity provider for your child.  If you are not entirely satisfied with our service, please let us know as soon as possible so we have the opportunity to resolve it right away.  Let your Head Coach know as soon as possible if you have any complaints or concerns, or call our Customer Services team on 02890 605605 We will do everything we reasonably can to put wrongs right.

 

Data Protection/Privacy Policy

We are registered under the Data Protection Act and will treat all your, and your child’s, Personal Information as confidential.  We will keep it secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation. We may use your information to tell you about other products or services that only Galaxy offer.  Once your booking has been provided, you may unsubscribe from our database at any time. Please see our Privacy Policy for full details.

Please be aware that all staff at Galaxy have a legal duty to respond if we suspect a child may be suffering a form of abuse, or if a child discloses information to us. We take this responsibility very seriously and expect all of our staff to be vigilant for the signs of abuse. Galaxy train all staff in spotting the signs of abuse and the procedures to take in the case of a disclosure.

 

Galaxy Coaching Ltd

Unit 1 Tamar Commercial Centre, Chater St, Belfast, BT4 1BL

Company registration name: Galaxy Coaching Ltd 

Registration address: Unit 1 Tamar Commercial Centre, Chater Street, Bt4 1BL

Company registration number: 5684229